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Satisfaction Promise & Refunds/Returns

Satisfaction Promise/Product Return Policies. If for any reason a DIG Direct product that you purchase for your own personal use does not meet your expectations, you may contact the Customer Service Department at (888) 344-3647 or support@digdirect.com within 30 days of the date of purchase to request a replacement, exchange, or refund, subject to the following rules.

Replacement Due to Manufacturer’s Defect or Missing Item.

If you request a replacement item due to a manufacturer’s defect or a missing item, the replacement item will be shipped to you at no cost to you as long as the item is shipped to the same address as the original item. Additional charges may apply if you request that the exchange or replacement item is shipped to a different address.

Exchange Not Due to Manufacturer’s Defect or Missing Item.

If you wish to exchange an item for another item and the original item is not defective, you will be responsible for the payment of any differences in product prices as well as shipping costs to return the original item to us. In addition, you will be charged the shipping costs to send the exchange item to you. No exchange will be made for products that are not in good and resalable condition, not in their original packaging, or that were otherwise designated by us at the time of sale as nonreturnable, discontinued, or seasonal.

Refund Not Due to Manufacturer’s Defect or Missing Item.

If you wish to receive a refund for a product under this policy, we may require you to return the item to us. In that event, you will be responsible for the payment of any shipping costs to return the original item to us. Upon our timely receipt of the returned item (if required) a refund of the purchase price (less shipping costs) will be issued to you. Items designated by us at the time of sale as nonreturnable, discontinued, or seasonal are not eligible for a refund under this policy. Nor are business supplies, Sales Tools, or Starter Kits.

Sales Receipt Required.

If you do not have your original sales receipt, we reserve the right to refuse to honor your product replacement, exchange, or refund request.

Product Credit.

We reserve the right to issue product credit to you in lieu of your replacement, exchange, or refund request at our discretion if the conditions set forth in this Product Return Policy are not met by you. If you return an item that was purchased using product credit, upon approval, the credit will be reissued. The original product credit expiration date will be extended by 15 days.

Customer Returns.

Note that the foregoing return satisfaction promise and product return policies are applicable to products that you sell directly (from your own inventory) to customers. Therefore, if a customer wishes to return a product to you pursuant to these policies, you agree that you shall honor these policies with respect to any such return. After a customer has returned a product to you pursuant to the above, you may likewise return the product to the Company for refund or exchange in accordance with the above policies.

If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange. Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

Questions

If you have any questions about product returns, discrepancies, back-ordered items or anything else concerning the above Satisfaction Promise/Product Return Policies, please contact the Customer Service Department at (888) 344-3647 or support@digdirect.com .

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